@leokiosu @Dnj Hi, I confirmed with the relevant team, and the Tapo Care service is working fine now. If you still have a problem, please check if the following instructions help. Troubleshooting for...

@Amoebusman Hi, In this case, please help confirm the camera's MAC address and the version of your Google Nest hub. You can send me (@Solla-topee) the info via a private message. Best Regards

@myhong1987 Hi, I have escalated your case to the tech team, and they will contact you via email to follow up on this case. Please wait patiently. Best Regards

@CharlesRM Thank you for your support of our product.

@Leesoft Hi, You can refer to the steps in this post to troubleshoot your issue. Best Regards

@suyash12 Hi, You can refer to the steps in this post to troubleshoot your issue. Best Regards