@User222 Hi, To protect your home security: 1. Ensure the Tapo camera's firmware and Tapo app are up to date. 2. Try to remove the SD card from the camera, connect it to the computer via an SD card...

@Traipze Hi, Typically, you don't need to do anything since the camera will sync the time itself. I think you can reboot the camera for a try if needed. Best Regards

@JohnEsben Hi, Thank you for your case report. If you are willing to troubleshoot the issue, please confirm the information on this post to help analyze the issue. Best Regards

@viiKiing Glad to hear the problem is solved.

@Lorenzo_M Hi, 1. On the Tapo app > camera's Device Settings > Video & Display >Video Quality page, have you selected the highest resolution option? 2. On the camera's Live View page, you can tap the...

@At952450 Hi, Do you request the batch download feature to download the cloud video clips or the video recordings stored on the SD card? If the camera video recordings are stored on the inserted SD...