@myhong1987 Hi, What's your Tapo app version? You can try to uninstall the Tapo app and reinstall it, make sure the Tapo app is the latest one, and then check if the problem is resolved. Best Regards

@CharlesRM Hi, The package detection feature on the Tapo D230 does not require a Tapo Care Subscription. Best Regards

@SecureHome Hi, Typically, the position where you enable the tracking feature is the default position, and the camera will return to it after tracking the events. If you want to the camera return to...

@VireshNandimath Hi, You can refer to the instructions below to troubleshoot the offline issue. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains, please confirm:...

@devethansj Hi, Your port forwarding entry seems incorrect. You may need to open two ports on the router for the camera, one is port 554 and another one is port 2020. On the port forwarding entries,...

@prav2909 Hi, If you are using an iPhone, after the problem occurred, please record the date & time, then send it to us. Then go to the Tapo app > Me > Help & Feedback page to send me the app logs...