@GlennM Hi, 1. With the camera powered on, please press and hold the WPS/Reset button for 10 seconds until the System LED turns off. Then release the button and wait for the camera to reset to its...

@TT33GFC Thank you very much for your feedback~

@TT33GFC Hi, Our tech team made some changes a while ago to address this issue. Please try the suggestions here again and check if they help. Best Regards

@cocossyu Hi, For your problem, please refer to this post. Best Regards

@Joe194B Hi, Sorry for that I do not have the information about when the new firmware will be fully rolled out. If you want to try the new beta firmware, please send me(@Solla-topee) the forum ID...

@myhong1987 Hi, The new firmware has been pushed to your camera. You can update it via the Tapo app when your camera is online and then check if it helps. Best Regards