@luisgiova87 Hi, The official firmware is still rolling out gradually, if you want the Static IP address feature soon, please send me(@Solla-topee) your camera's MAC address via a private message,...

@JO5408 Hi, If your router has a guest network, please try to enable the 2.4G guest Wi-Fi network, factory reset the camera, reconfigure it, and connect it to the guest network, then check if it will...

@Snuss Hi, We do not have information about when the new official firmware that solves the reported issue will be rolled out. It's suggested to pay attention to the firmware release info of the Tapo...

@TartagliaViper Hi, If you want to remote watch your camera via RTSP/ONVIF, you need open ports(554 and 2020) on your router for your camera, if there is a modem router in front of your router, you...

@JMo2578 Glad to hear your case is solved~

@NLanatta93 Hi In this case, you may try to change the Wi-Fi settings on your router and check if it helps. For example: 1. Change the Wi-Fi channel to another one within 1-11. 2. Disable the Smart...