Update on Sep 4, 2025. Hi, If all your Tapo cameras are subscribed to the Tapo Care service, you can view all detection video clips of your cameras stored on our cloud server in chronological order...

@NaomieJas2006 Hi, You can refer to the instructions below to troubleshoot the reported issue. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains, please check: 1....

@DM-Home Hi, 1. If you have inserted an SD card into the camera to store video recordings, on the camera's Device Settings > Storage & Recording > Recording Schedule page, you can configure the...

@NLanatta93 Hi, You can refer to the instructions below to troubleshoot the connection issue. What should I do if my Tapo smart device keeps losing connection or going offline? If the problem...

@JO5408 Hi, You can refer to the instructions below to troubleshoot the disconnect issue. What should I do if my Tapo smart device keeps losing connection or going offline? If the problem remains,...

@TT33GFC Hi, Thank you for the information provided. Your case has been escalated to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards