@robot2342 Hi, 1. Is the image you provided zoom-in? 2. Please test according to the following steps and send us the image of the camera's live view page for comparison. 1) Go to Tapo app > Tapo...

@TuiHill Hi, Since the latest firmware(1.3.10) for the Tapo C425 is rolled out gradually, it's normal that some of the cameras can't detect the new firmware. Please wait patiently, and you can detect...

@U777 Hi, When the Alarm feature is enabled, the camera will alarm or have the light flashing when detecting events rather than the phone alarm. You can pay attention to whether the camera alarm when...

@treliaris Hi, The firmware(1.3.16) is the latest official firmware for the Tapo C310, and it's being released. If you have any problems with this firmware version, please feel free to let us know....

@JoeMan Hi, You can refer to the instructions below to troubleshoot the reported issue. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? If the problem remains, please...

@Horch Hi, Typically, you can go to the Tapo app > C420's Device Settings > Storage & Recording > Clips Settings page to set the Maximum Clip Length. If the cloud detection video clips are shorter...