@cress Hi, Thank you for your attempt. Please feel free to reply to us if there are any updates. Best Regards

@4L3xN3t Hi, I have escalated the case to the tech team, and they will follow up on your case via email. Please check your email box and confirm. Best Regards

@TheSalko Thank you for your waiting and cooperation.

@Joe194B Hi, Currently, the new firmware of the Tapo C225 is rolling out, and some cameras can't detect the new firmware. It's normal to see your firmware version is v1.0.7. If there is no problem...

@Sajigopi Hi, Have you pressed the reset button on the NC450 for 10 seconds to factory reset it? How about the LED changes on the camera when you reset it? How do you test if the reset action does...

@shhhhh Hi, You can refer to the following steps to troubleshoot. 1. Make sure your Tapo app is the latest one. If not, uninstall it and reinstall it for a try. 2. Hold the reset button on the Tapo...