@RenanRib91 Hi, You can refer to the instructions below to troubleshoot if the RTSP/Onvif connection failed to set up. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? If...

@Toni110 Hi, 1. It's unable to replace the battery on the Tapo C425. 2. We do not have information about the expected lifetime of the battery in the camera. However, we can usually provide a...

@jonjo Hi, Usually, the "network unstable, please try later" message appears when the network connection is unstable. If you see this message when watching the playback remotely, you can also try: 1)...

@Bear1007 Hi, Usually, the camera's position where it started tracking the event is the original position. After tracking an event, the camera will return to its original position after 30 seconds if...

@User222 Hi, Generally, only the person who has your TP-Link account can log in to the Tapo app to change your settings, and disabling the Loop Recording feature won't cause the camera to stop...

@WSC4 Hi, Currently, it's required to factory reset the camera and reconfigure it to connect to the new Wi-Fi network. In your situation, when the Tapo C720 is online when connecting to the old Wi-Fi...