@Mohamed_Hegazy Hi, 1. Have you configured the camera successfully on the Tapo app? If not, you can refer to the instructions below to set up the camera. How to set up the Tapo camera 2. If you can...

@SamYap Hi, 1. Have you enabled the Motion Tracking feature on the camera, and the camera does not return to its original position after tracking an event? Generally, if no new event is detected...

@Kingoslaw Hi, What special characters are included in your Wi-Fi password when the camera can't connect? Please try to use other special characters on your Wi-Fi password, and then check if the...

@pdet Hi, Can't you hear sound from the camera when watching its live feed on the Blue Iris? If so, can you hear sound when watching the camera's live feed on the Tapo app > camera's Live View page?...

@KMV98 Hi, What do you mean by the "release tool"? Generally, when new official firmware is released, it will be pushed to the camera/doorbell via the cloud server, and the user can go to the Tapo...

@Bukola_ Hi, 1. What's the model number of your camera? You can send me(@Solla-topee) the camera's MAC address via a private message. 2. Can you send us a picture of the camera's Live View page when...