@Jaso17 Hi, Thank you for the case report. Could you please send us a video showing the problem you reported and describe how you recorded the video for further analysis? Best Regards

@Philjan Hi, 1. What's the model number and hardware version of your camera? 2. If you press the reset button on the camera for 10 seconds, any changes to the LED status? 3. If you can reset the...

@Manu35150 Hi, Typically, you can refer to the steps below to troubleshoot if the Geofencing Smart Action is not working. 1. Enabled location permission on Phone/ Tablet. 2. Enable always allow...

@Pali-Madra Hi, Thank you for your feedback here. It's recommended to vote and describe your usage scenario on the thread "Why there is no offline notification for tapo cameras?", and we will keep...

@DSpy Hi, Do you have a problem with the Privacy mode/Privacy zone feature? You can refer to the Tapo App User Guide and check if it helps. If not, please describe your question in detail for further...

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