@karyl Hi, Has the Tapo app crashed on your iPhone when you watch its live view page in landscape mode? If not, please send us a video showing the reported phenomenon for analysis. You can upload the...

@RSteveA Hi, The sound detection types supported by the Tapo C120 include BabyCry Detection, Meow Detection, Bark Detection, and Glass-Breaking Detection. Other sounds can't trigger the camera to...

@SugarBaby Hi, The Correct Event Type feature is not available when the camera's footage is stored on the Tapo H200 until now. It's a camera feature; when it's available, the camera's AI can be...

@LRolfe Hi, Typically, you can go to our official website in your region, search for your camera's model number, go to its Support page, select your camera's hardware version, and then go to the...

@Kelmi Hi, We do not have the information on when the new firmware will be fully released. On the Tapo C520WS V2 with the old firmware, you can enable the Auto Update feature in the Tapo app >...

@TheClubber Hi, If you can move the camera and the router closer, please try it. The -65 dBm indicates that the Wi-Fi signal strength received by the camera is generally average. If there are any...