@Dachtus Hi, You can refer to the instructions below to troubleshoot. https://community.tp-link.com/en/smart-home/forum/topic/662582 Best Regards

@CayaRain Hi, If your camera fails to connect to the router's Wi-Fi, please confirm: 1. What's the model number of your router/modem? If your router's 2.4G and 5G Wi-Fi name are the same, change the...

@FaizRazakkk Hi, 1. Can you share a video showing the reported issue for further analysis? 2. Please send me(@Solla-topee) the MAC address of the camera via a private message. Best Regards

@Jersonjay Hi, You can refer to the instructions below to troubleshoot the reported issue. What to do if my Tapo Camera gets bricked after a firmware update? Best Regards

@ThomasCollignon Hi, You can refer to the instructions below to troubleshoot the reported issue. What to do if I can't receive notifications with the Tapo Cam or have a delayed notification? 、...

@Bailey1012 Hi, If you tried to factory reset the camera, the LED on the camera should be flashing red and green rather than solid green. 1. You can refer to the instructions below to factory reset...