@Bailey1012 Hi, If you tried to factory reset the camera, the LED on the camera should be flashing red and green rather than solid green. 1. You can refer to the instructions below to factory reset...

@akosi_LH Hi, 1. Can you share a video showing the reported phenomenon for further analysis? 2. Please send me(@Solla-topee) the MAC address of the Tapo C500 via a private message. Best Regards

@Mdanas470167 Hi, Please describe your problem phenomenon and usage scenario in detail so we can better help you. If you need to set up your camera, please refer to the instructions below. Tapo Smart...

@Nodiaque Hi, Thank you for the MAC address info. 1. What's the RSSI value and IP address on the camera's Device Settings>Device Info page when it's working? 2. Can you ping the camera's IP address...

@Capitolino Hi, 1. What detection types have you enabled on the camera's Device Settings>Detection page? What's the Wake-up Sensitivity and the sensitivity value set for the enabled detection types?...

This Article Applied to Tapo D230 V1.2 Note: We will gradually release the new firmware (1.1.17 Build 20240731 rel.53514) for Tapo D230 V1.2. If you have not detected the new firmware in the Tapo...