@Nodiaque Hi, Thank you for the MAC address info. 1. What's the RSSI value and IP address on the camera's Device Settings>Device Info page when it's working? 2. Can you ping the camera's IP address...

@Capitolino Hi, 1. What detection types have you enabled on the camera's Device Settings>Detection page? What's the Wake-up Sensitivity and the sensitivity value set for the enabled detection types?...

This Article Applied to Tapo D230 V1.2 Note: We will gradually release the new firmware (1.1.17 Build 20240731 rel.53514) for Tapo D230 V1.2. If you have not detected the new firmware in the Tapo...

@Peppe_bodega Hi, The spotlight on the Tapo C520WS turns on automatically only when the camera goes into Night mode. For example, when you select the Full-Color Mode on the Night Mode Settings page,...

@JfJ7 Hi, Please confirm the following information to make your problem clear. 1. Does your family have a TP-Link account and does she log in to the Tether app with this TP-Link account? 2. Do you...

@Nacho2 Hi, The maximum resolution of the Tapo C125 and C225 is "2K QHD 4MP", so the image quality between the two cameras won't have much difference if they both select the 2K video quality. On the...