@bodegaboy Hi, If the SD card has the same issue after you format and insert it into the camera, please send me the log for further analysis. You can upload the log to your cloud server(such as...

@corofa Hi, 1. Since the Tapo D230 is a battery doorbell camera, the LED will turn off when it goes into the sleep status. 2. Are you referring to the phone won't receive the video call when someone...

@FabioSampa Hi, Please confirm the following information for the reported issue. 1. What's the model number, capacity, and format of your SD card? Can you share the purchase link to your SD card? 2....

@bodegaboy Hi, Please confirm the following information for the reported issue. 1. What's the model number, capacity, and format of your SD card? Can you share the purchase link to your SD card? 2....

@Capitolino Hi, Please confirm the following information for the reported issue. 1. Is the camera installed to face a window? Which light on the camera triggers the motion detection at night, such as...

@wicko Hi, Thank you for your feedback here, currently, the Tapo C225 does not support the feature to disable the physical privacy mode button. While we don't have any specific details that I can...