@Pipski Hi, If the Tapo C520WS and Tapo C320WS are connected to the VIGI NVR via RTSP/ONVIF stream, please change the Camera Account on the Tapo app>camera's Device Settings page to disconnect the...

@LadyShine Hi, 1. Did the problem occur after upgrading the camera's firmware or after upgrading the Tapo app? 2. Please send me(@Solla-topee) the MAC address of your camera via a private message. 3....

@HobGobling Hi, For example, to enable privacy mode at 09:00 AM and disable privacy mode at 18:00 every day, you can add the Automation rule by referring to the following steps: 1. Go to the Tapo...

@Vallemond Hello, If you are willing to cooperate in resolving this issue, please help confirm the information on the post. Best Regards

@Hompie Hi, The new firmware has been sent to your camera, you can update it via the Tapo app for a try. Best Regards

@Daniel7215 Hi, Do you mean you have shared the camera with other family members refer to the instructions below, and hope they can't adjust the microphone and speaker volume on the Tapo app and keep...