@Vallemond Hello, If you are willing to cooperate in resolving this issue, please help confirm the information on the post. Best Regards

@Hompie Hi, The new firmware has been sent to your camera, you can update it via the Tapo app for a try. Best Regards

@Daniel7215 Hi, Do you mean you have shared the camera with other family members refer to the instructions below, and hope they can't adjust the microphone and speaker volume on the Tapo app and keep...

@Hompie Hi, You can send me(@Solla-topee) the MAC address of the Tapo C500 via a private message for new firmware and then check if it helps. Best Regards

@Nodiaque Hi, You can refer to the instructions below to troubleshoot the reported case. What should I do if my Tapo smart device keeps losing connection or going offline? Please confirm the...

@mateo11 Hi, You can refer to the instructions below to troubleshoot if you can't establish the RTSP/ONVIF connection successfully. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF...