@MickMick Hi, You can try the following steps if you don't mind. 1. Enable a hotspot Wi-Fi on your phone. 2. Factory reset the camera. 3. Reconfigure the camera with a different phone and connect it...

@adi_hazard Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@guemi Hi, When the video taken by the camera is displayed or recorded on the Tapo app, it will go through some algorithm calculations, such as noise reduction processing, so it is normal when viewed...

@krima Hi, You can refer to the instructions below to troubleshoot if you can't control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains,...

@AnnieGW Hi, You can refer to the instructions below to troubleshoot if you fail to connect to the router's Wi-Fi. What should I do if I fail to configure Tapo Camera? If the problem remains, please...

@Lykanyourfkc4nt Hi, Do you mean the camera can't detect events? If so, you can refer to the instructions below to troubleshoot. What to do if the Detection feature is not working on the TP-Link...