@ErnestLB To be able to analyze this issue, please follow this guide and collect a log from the camera when the same thing reoccurs. How to get the log of Tapo Camera Then you can reach out to our...

@Cheetara_25 That's great! I'm glad to hear that!

@Mktrvl What's the model and system version of your phone? I have encountered cases where high-resolution videos cannot be played or experience issues when using a phone with a lower-resolution...

@T3MS We suggest checking if the time zone set on your phone's operating system is correct, as the plug will automatically sync with your phone's time zone during configuration. You can confirm the...

@Hutch2605 Check the troubleshooting suggestions here. What should I do if I fail to configure the Tapo devices

@Milhouz There is a Third-Party Compatibility switch in the Kasa app, you can try to enable this feature, see if that helps with your case. Frequently asked questions about the "Third-Party...