One of my Deco Doesn't work
One of my Deco Doesn't work
One of my Deco Doesn't work
2019-07-15 17:41:23
Model: Deco W2400
Hardware Version:
Firmware Version:

My Deco is stuck on yellow light, I left it on next to the Master-Deco all night hoping it would pulse blue, however, it is still stuck on yellow. I tried using the reset at the bottom of the deco but it did not work. The Deco continues to be stuck on yellow.

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#1
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7 Replies
Re:One of my Deco Doesn't work
2019-07-15 20:40:53

@David_C 

 

Try swapping the Main Deco with this unit.  Let us know what happen at this time.

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#2
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Re:Re:One of my Deco Doesn't work
2019-07-15 23:29:52
The light is still stuck on solid yellow. I even tried resetting the entire network, but it didn't change anything.
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#3
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Re:One of my Deco Doesn't work
2019-07-18 19:48:26

@David_C 

 

It sounds like the unit is in recovery mode (reset held too long). 

 

Reboot the Deco unit, and leave it alone for about 5 minutes, if the LED light is still yellow do a reset, however, only press the reset for 1 second. After which the LED should blink yellow, then go solid yellow, then blink blue.

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#4
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Re:Re:One of my Deco Doesn't work
2019-07-18 20:06:30

Hi Tony, what do you mean by reboot? Like turn off the power? I  already did that. I will try to wait 5 minutes and then reset for 1 second. I will update status here.

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#5
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Re:Re:Re:One of my Deco Doesn't work
2019-07-18 20:09:42

@David_C 

 

Yes, cut the power to it, turn it back on, wait a bit then to the reset. Try that process a couple of times if it does not work. There was a customer with a Deco M5 that has a similar situation and got it resolved doing that.

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#6
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Re:Re:Re:Re:One of my Deco Doesn't work
2019-07-19 20:52:59 - last edited 2019-07-19 21:55:14

Hello, my deco still doesn't work. Yesterday, I tried the method you described all day. The light remains yellow.

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#7
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Re:Re:Re:Re:Re:One of my Deco Doesn't work
2019-07-25 21:45:29

@David_C 

 

Also make sure the reset button on the unit is not stuck in the depressed setting.  Do this by pressing the reset button and making sure you feel the button move when pushed. 

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#8
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