Would NEVER BUY A TP LINK PRODUCT BASED ON THE USELESS SUPPORT - Got the router but couldn't detect the 5g band (was set to factory settings) on my iphones/ipad. Spent, (or should I say WASTED) significant time with first rep at TP Link support. Troubleshot, they said it was defective, did RMA, even tho I said I bought it on ebay (not authorized re-seller), but she still says send receipt and sn.
Get email back saying not covered, because bought from third party re-seller.
Nothing to lose at this point I played with some settings and it turned out the factory security setting (5G) being set to 'auto' was the issue. Get it all working.
Next day I see the 5g is disabled (grayed out option) and message says "the 5ghz network is unavailable due to restrictions in your region/country". Google that, and it is a KNOWN ISSUE that people in Canada and the U.S. are getting. Last I checked 5g is available, ...works fine on my cisco, dlink, belkin, linksys routers!
I call support back, 2nd rep says only troubleshooting they can to is reboot or factory reset. (obviously wrong since l did way more with 1st rep).
I email re:poor support staff knowledge. Supervisor Marie Tupaz emails back apologizing and say "With regards to the issue of your router where you are having a problem with the wireless connection, we are very concern about it and really want to help you out, If you will give us a chance to process a replacement for you, i can guaranty you that we will replace it with a working unit."
I email saying thats great that they will stand behind their product that carries a 2 year warranty...but mention a front line lower rep previously said they wouldn't replace it because of the third party purchase. Something she should have known before offering to replace it.
She emails back changing her tune, won't replace it because...I purchased it from a third party reseller instead of an authorized tp link seller.
Poor communication, poor support, and faulty firmware causing 5g not available. It isn't isolated to the Archer C2300. You think they would know about it on the frontline but when you outsource your product support I guess this is the quality of service you get.