KC100 won't play back clips, shows an X in the thumbnail

KC100 won't play back clips, shows an X in the thumbnail
KC100 won't play back clips, shows an X in the thumbnail
2019-11-17 15:20:16
Model: KC100
Hardware Version: V2
Firmware Version: 2.2.30

KC100 won't play back clips, shows an X in the thumbnail.

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#1
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7 Replies
Re:KC100 won't play back clips, shows an X in the thumbnail
2019-11-18 22:56:02

@Ramburner 

 

An "x"  means one of three things.  1. Its a flase positive and if you tap on the clip it will still play.  2.  There was an issue that occured when the clip uploaded to the cloud and it is unretrivable. 3.  There is an indexing issue and it might be retrievable.  We would need to know your Kasa acccount email address though.  Is it the same one you used to register here on the community?  Also please provide us the error you received when trying to play the clip.  

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#2
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Re:KC100 won't play back clips, shows an X in the thumbnail
2019-12-12 21:10:23

@Carl I deleted them all. There was no error message, they would not play at all.

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Re:KC100 won't play back clips, shows an X in the thumbnail
2019-12-12 21:44:49

@Ramburner 

 

By error message i mean a message that appeared when you tried to play the clip. 

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#4
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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-05 01:02:21
I have four cameras installed, one KC120 and three KC200’s. They all worked great till I subscribed to the cloud service. After I signed all of them up for the cloud service I get an X in the video thumbnail. Every other video or more are Xed. They were perfect before and now frustrates the crap out of me. Anybody else still having this issue?
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#5
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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-06 14:29:12

@Idaho i have X too.....on most of all the videos....every now and then, it is recording.  how do we get rid of the cloud?  is TPLINK going to fix the issue? 

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#6
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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-06 14:33:20

@Carl  i am having SAME issue.  they told me to delete and restart.  NOTHING HAS WORKED.....I HAVE AN X ON EACH video.    NO HELP at all from the TP LINK 

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#7
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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-06 14:33:47

@Ramburner I'm sending pics of my settings ect to them and trying to fix this.  It sucks when everything was fine until I gave them payment for the cloud service.  If they don't fix it I will cancel the Cloud.  I suggest you contact tech support, maybe they will understand that I'm not the only one having this issue. Good luck. 

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