KC100 won't play back clips, shows an X in the thumbnail

KC100 won't play back clips, shows an X in the thumbnail
KC100 won't play back clips, shows an X in the thumbnail
2 weeks ago
Model: KC100
Hardware Version: V2
Firmware Version: 2.2.30

KC100 won't play back clips, shows an X in the thumbnail.

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Re:KC100 won't play back clips, shows an X in the thumbnail
2 weeks ago

@Ramburner 

 

An "x"  means one of three things.  1. Its a flase positive and if you tap on the clip it will still play.  2.  There was an issue that occured when the clip uploaded to the cloud and it is unretrivable. 3.  There is an indexing issue and it might be retrievable.  We would need to know your Kasa acccount email address though.  Is it the same one you used to register here on the community?  Also please provide us the error you received when trying to play the clip.  

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