AX3000 Dropping Every 10 Seconds

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AX3000 Dropping Every 10 Seconds

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX3000 Dropping Every 10 Seconds
AX3000 Dropping Every 10 Seconds
2020-06-22 08:41:21
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.8

About a week ago I bought an AX3000. Sadly, the whole thing gets worse and worse. After setting it up I started playing games (Fortnite mainly) Fortnite has a ping counter, about every hour for about 2 minutes, my ping would jump to 400+ (making the game obviously unplayable). Now about a week later, it is constant, I've ran out of things to google and I'm tempted to just return it if nobody can help me here.

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#1
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Re:AX3000 Dropping Every 10 Seconds
2020-06-23 20:22:59

@KoleH 

 

First, try to modify the wireless settings by changing the channel and width to different values and test to see if that improves.

 

If not, wire your computer directly to the router to see if you still see the high pings.

 

Test other computers or even smartphones to see if you still see the ping spikes.

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#2
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Re:AX3000 Dropping Every 10 Seconds
2020-06-24 00:10:11

@Tony 

Tried messing with those settings you told me to change, none of it helped. This house has no ethernet wall ports downstairs. Every computer and phone is also having this issue. My entire family is affected.

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#3
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Re:AX3000 Dropping Every 10 Seconds
2020-06-24 11:38:50

Ok after further inspection, it's not the router. It's actually happening on both our routers.

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#4
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Re:AX3000 Dropping Every 10 Seconds
2020-06-24 17:13:35

@KoleH 

 

If that is the case, I would focus on the modem and the internet connection. There may be some unstable signal or something going on.

 

If they try to insist on the modem and the internet is good, bring up it happens on two different routers.

 

In the meantime, try swapping the Ethernet cable from the modem to the router, it may be just a bad cable.

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