Can't Create Password
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I received a range extender and was excited to set it up. Seemed like it was going to be easy.... except once it finds my device, I am asked to creat a password. While trying to create a password on my iphone and it is saying "Please enter 1 to 15 characters using letters, digits and underlines". I am unsure how to "underline" a password as I have been using under-scores and it is not working. I have tried many variables and am beyond frustrated. I've read lots of people also having the same issue, but cannot seem to find a resolution for it. Is anyone able to help before I return this and purchase a different brand.
Greatly appreciated!! Thank you
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Hello everyone,@Anzax
The 'underline' means underscore, which is not necessary for creating a login password . Using simply numbers and letters will be accepted by app and safe enough as the login password. Please avoid using any special symbols when creating login password for RE, use or this warning may pop up.
Make sure your Tether app is up-to-date as the new version APP should have removed this hint when creating login password for RE.
If you could not log into Range extender on Tether or Web, try a factory reset on RE and create a new login password :
Reset: with the RE powered on, use a pin to press the reset hole for 10 secs
If you still have the ' underline' note on the Tether app, please let us know the model & hardware version of your range extender on the back label, and your Tether app version, thank you. https://www.tp-link.com/support/faq/46/
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Here is the setup video we have: https://youtu.be/-070VrBm_vU?t=65
Once you connect to the extender it should ask to create a username and password for the local login of the extender, later when you connect to an existing wireless network you enter the wireless password of that network you want to connect to.
If the mention of underlines is happening (1:14 of the video) at that point, ignore that and use the password you want, minus the underlines.
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@Tony I am having the same problem. Even when I don't use underscores, I click "create" for the local password and the notification "waiting" comes up and spins. Then it disappears and I'm back on the screen to create a local password. I cannot move forward from this screen no matter what I enter for the password. Can you please help?
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Please provide screenshots leading up to that screen that you are met with indicating underscores.
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I had to delete the app and reinstall. Upon doing so the password requirements were no longer needed. You can use whatever password you prefer.
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same thing here, this extender worked quite well for the first 6 months then all of a sudden I try to move it and I can't create a new password. I've put underlines, digits and numbers in my password, so I'm not sure wtf is going on.
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Hello everyone,@Anzax
The 'underline' means underscore, which is not necessary for creating a login password . Using simply numbers and letters will be accepted by app and safe enough as the login password. Please avoid using any special symbols when creating login password for RE, use or this warning may pop up.
Make sure your Tether app is up-to-date as the new version APP should have removed this hint when creating login password for RE.
If you could not log into Range extender on Tether or Web, try a factory reset on RE and create a new login password :
Reset: with the RE powered on, use a pin to press the reset hole for 10 secs
If you still have the ' underline' note on the Tether app, please let us know the model & hardware version of your range extender on the back label, and your Tether app version, thank you. https://www.tp-link.com/support/faq/46/
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@Solla-topee Try the word "admin" that worked for me.
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