RE220

RE220
RE220
2021-07-09 02:53:48
Model: RE220
Hardware Version: V1
Firmware Version: RE220(US)_V1_201022

Support does not seem to know that the firmware for v1 automatically configures onemesh using the teather app and it doesn't list it as compatible in their documents and they are unwilling to support. I am having issues with it dropping out of the listed mesh devices and support has been completely worthless. I have provided information and they only say that the firmware does not have onemesh when it obviously does. And also state that v1.8 hardware doesn't support mesh only v2.  they just keep repeating that the firmware does not have mesh for v1 hardware but the latest 2  firmware versions posted on the site have onemesh. I wish they would update the documents so we can actually get support. 

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Re:RE220
2021-07-15 02:30:29 - last edited 2021-07-15 02:30:56

@65Stang  

Thank you for your valuable feedback, RE220 V1 (US) does support OneMesh feature since 2019 firmware, your  feedback has been forward to related team so they could update the OneMesh compatibility list as soon as possible, really sorry for the trouble has caused due to that. 

After reviewing your support ticket with local support, it seems that the issue is with the router a  you could consider a new oneMesh router

https://www.tp-link.com/support/download/re220/v1/#Firmware

https://www.tp-link.com/onemesh/compatibility/

Thank you again for your feedback. 

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