LED light for internet turns red intermittently and wifi connections fail
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My internet LED light intermittently goes red, and the devices temporarilly lose connection.
It generally comes back in 30 seconds or so, but it happens farily regularly. Quite annoying.
Any ideas on how I can fix this?
Sam (TucanAz)
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@TucanAz BTW, I have upgraded to the latest firmware....
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Hi, please ensure the network and internet is stable by wiring a computer directly to the ISP modem, and test for some time. If the ISP modem connection is confirmed to be stable, then follow the troubleshooting suggestion first to see if the disconnect issue can be resolved:
[Troubleshooting] Router Disconnects from Internet
BTW, who is your ISP? What kind of modem are you using? If the issue is confirmed to be related to the router, please send us the whole system log on the router (Advanced > System Tool > System Log), including the log before and after the disconnect, but DON'T reboot the router as it will clear the useful log.
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Thanks for the ideas, I will try troubleshooting. My ISP is Xfinity. The modem is a surfboard sb6183
Sam
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@TucanAz Same here. Mine started up this week disconnecting from my phone. Yesterday I realized how much an issue it was while on my desktop. I changed the settings to comply with the weak security message Apple listed and nothing has changed.
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Yes, if the disconnects happen when the internet LED on the Archer C9 changes to orange/red, please check and ensure you have a stable connection by connecting a computer to your modem to monitor first. Follow this thread to troubleshoot:
[Troubleshooting] Router Disconnects from Internet
However, if it is a wireless connectivity issue, you are suggested to modify the wireless basic settings on the router, then confirm. Visit here to review the wireless parameters that may affect the connectivity.
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