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Tether login failed. Phone not on same subnet?

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Tether login failed. Phone not on same subnet?

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Tether login failed. Phone not on same subnet?
Tether login failed. Phone not on same subnet?
2021-12-30 04:02:23
Model: RE605X  
Hardware Version:
Firmware Version:

My re605x, extending my archer ax6000, often has an issue where I can't login to it through the Tether app. I get the error below. I'm on my wifi. The extender is set to be assigned a specific IP by the router. The only way around it usually is to reboot the router and the extender in the right order, which I usually get wrong the first time. I also can't login through the web either by going to that assigned IP.  Sometimes, I can switch my phone to mobile data and sign into it as a cloud device in the Tether app, but not every time. Router and extender both have the latest firmware. 

 

Any thoughts on a fix that doesn't interrupt all of my connected devices due to reboots?

 

52b8e8dbbdf141fdace01067602a7281

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Re:Tether login failed. Phone not on same subnet?
2021-12-31 10:26:15 - last edited 2021-12-31 10:33:24

Hello @JWikoff 

Thank you for your detailed post. 

 

1. Please confirm RE and router firmware are both up to date and monitor the performace

RE605X firmware :  https://www.tp-link.com/support/download/re605x/#Firmware

AX6000 firmware:  https://www.tp-link.com/support/download/archer-ax6000/

 

2. Change Router's DNS to 8.8.8.8, save and reboot router

3. Connect to phone to local Wi-Fi network (Router Wi-Fi or Extender Wi-Fi network) and see if error is gone?

4. Make sure phone VPN is off 

 

Can you help provide some case details to locate the issue: 

 

1. When error occurs, is your phone  connected to local Wi-Fi network (Router Wi-Fi or Extender Wi-Fi network) or using LTE mobile data? 

2. If error occurs when phone is in Local network : Check the IP address of RE, when error occurs, try  to ping RE's IP address on your phone and share ping test result.

 

- RE's IP address could be found on router DHCP client list Or  Tether APP->tap the icon of RE

- Download a Ping test app on your phone, and ping RE IP  How to Use the Ping Command under local network

 

Can you provide the firmware & hardware of router and RE, and what is the time point when issue last time happen, e,g 9:52AM GMT.

 

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Re:Tether login failed. Phone not on same subnet?
2022-01-04 16:17:34

@Solla-topee 

 

Thanks for your help.

 

1. My AX6000 did indeed have a recent firmware update become available.  The app for some reason didn't see it and I had to download it for manual update.  After update, the problem persists.

2. Tried the 8.8.8.8 and the problem persisted, as well my internet in general became a bit choppy while video streaming.

3. Connected to phone to local Wi-Fi, problem persisted.

4. No VPN 

 

1. It can occur both on local wifi and cellular mobile.  Sometimes going on cellular will let me login.

2. I have not tried pinging specifically, but when I try to go to the IP to login to the web interface, it does not respond/load when the issue is happening.

 

Archer AX6000 v1.0 1.2.5 Build 20211208 Rel.49262

RE605x v1.0 1.0.4 Build 20210507 Rel.151958

 

I'll get the specific time when it happens again.  Usually within a day or two.

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Re:Tether login failed. Phone not on same subnet?
2022-01-05 01:00:26

@JWikoff Thank you for sharing all the detailed info, this issue sounds unusual. I would like to escalate the case through email, please check your inbox later,  and feel free to let us know how it goes. Thank you!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Tether login failed. Phone not on same subnet?
2022-01-08 22:26:30

@Solla-topee 

 

It's happening right now at 4:26 pm central.

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