M4 not turning on and high pitch beeping

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M4 not turning on and high pitch beeping

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
M4 not turning on and high pitch beeping
M4 not turning on and high pitch beeping
2022-02-02 04:46:09
Model: Deco M4  
Hardware Version: V20
Firmware Version: 2.5.1

I just got a brand new deco m4 and I unplugged it once to love it to another location and I tried to reconnect it and it either flashes a really dim red light or no light at all and it will make a constant low beeping sound.

 

Is there a way to fix this ?

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#1
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Re:M4 not turning on and high pitch beeping
2022-02-03 00:06:24

@Kngfuego 

 

I am not sure.  It sounds like the unit was damaged.  If its making a noise and only a faint light I would assume a power concern.  I would recommend reaching out to support directly to address a possible RMA need.  Support can be reached at 1-866-225-8139

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#2
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Re:M4 not turning on and high pitch beeping
2022-02-07 07:21:41

@Kngfuego 

Hi, since there is no update and the engineers are quite concerned about your case, are you still having the same issue?

And I noticed your firmware is 2.5.1 build 20210922, is your Deco given by the internet service provider?

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