Why is Deco4ISP showing offline in controller, but customer is reporting online.
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I have a customer in my Deco4ISP controller that says they are offline. When I called the customer to ask if they are experiencing any issues they let me know that they are online, and when they performed a search on google for "whats my IP" it is reading the correct static IP we have assigned on the Deco, so they have no interest in performing any troubleshooting.
Does anybody know what could be causing this issue? Maybe it's a firmware issue? I copied the firmware version from the main Network List.
Also, why can't we view a network in "read-only mode" when a network goes offline? It makes it very difficult to view things, like an SSID. An example is a customer factory resets their Deco and brings it to me so I can re-program it. They do not know what their Wi-Fi SSID or password was. I set it up to what they think it was. They get it home. It is not the same. I believe that having these options viewable, but maybe locked and visible would be a better option.
