Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Deco X68 issues since firmware update

< Deco

Deco X68 issues since firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco X68 issues since firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

GmarkL

2022-07-18 16:43:36 - last edited 2022-07-18 16:47:17

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2022-07-18

Deco X68 issues since firmware update

2022-07-18 16:43:36 - last edited 2022-07-18 16:47:17

Tags: #Firmware Update

Model: Deco

Hardware Version:

Firmware Version: 1.1.0 Build 20220530 Rel. 38490

I updated the firmware on June 24, 2022 and have been experiencing issues early every morning since the update. I wake up at 6am and the internet is down. Rebooting the Decos from the app doesn't work (if I can even connect through the app). I have to actually uplug each one in order to connect to the internet. Harware V1.6

2 Reply

David-TP

2022-07-20 08:40:47

Posts: 12293

Helpful: 1698

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:Deco X68 issues since firmware update

2022-07-20 08:40:47

@GmarkL

Welcome to the community.

Did it always start at night?

Before manually restarting the Deco, would you see the LED on the Deco turn red when the internet went down?

And could you please also check whether there is still a valid IPV4 address under Deco APP>More>Advanced>IPV4?

By the way, May I know who is your internet service provider and how about the model number of your cable modem?

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

GmarkL

LV1

2022-07-21 12:34:00

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2022-07-18

Re:Deco X68 issues since firmware update

2022-07-21 12:34:00

@David-TP Hi, thanks for responding. My internet provider is Sparklight and the modem is Motorola MB8600.

The last two days have definitely been issues with Sparklight and I have service appointment for today to troubleshoot that side. The timing of the firmware may have just been a coincidence with the Sparklight issues.

Deco X68 issues since firmware update

Deco X68 issues since firmware update

Information

Voters 1

Tags