Solution Ring Chime Pro Wont Connect to AXE5400
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Solution Ring Chime Pro Wont Connect to AXE5400
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I cannot seem to connect my Ring Chime Pro to my new router. My ring floodlight camera and ring doorbell connected without issue but I cannot seem to figure out why the chime won't connect. Ring sent me a new chime, thinking that was the issue, but that hasn't solved anything. Any help would be greatly appreciated.
Thank you!
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@Tpuserola Just wanted to say I was going through the same trial and error process and assigning a low reservation corrected my issue as well AXE 7800!! Thank you both!
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Hello @ByeDeepState
Thank you very much for joining this discussion and I'm glad to see that Abe.Normal's suggestion does work for you too.
We also shared this solution with our community users in the below thread, and we hope it will help more:
What if Ring Chime Pro Connects to Wi-Fi of Router but No Internet?
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@jesseolsen15 I had exactly the same problem with my new AXE5400 router and old Blink Chime Pro.
I have 66 devices on my AXE5400 WiFi network and they all connect just fine - except for the Ring Chime Pro. I get as far as establishing a connection with the unit via the iPhone RING app via its private WiFi address and then selecting my own WiFi network SSID and password, but after about 30 secs the Chime Pro reports verbally that the Wifi connection was successful but that there is no internet connection.
I tried the MAC address DHCP address reservation hack above but, for me, it made no difference. What DID make a difference was going to advanced/security/firewall in the AXE5400 settings and then turning off the "SPI Firewall" switch. That immediately allowed me to reconnect the Chime Pro. And the Chime Pro worked immediately with the Ring video doorbell.
Turing off the firewall made me nervous, of course, but I discovered that if I re-enabled it (after establishing the Ring Chime connection) everything carried on working just fine.
Hope this might save someone else hours of hair-tearing. :-)
Maybe the TP Link guys can schedule a fix into a future firmware release for the router firewall? Or tell the Ring Chime guys what they are doing wrong?
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@Abe.Normal can you provide a set by step for this process of solving how to connect the Ring Chime Pro? Thank you!
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Derek3254 wrote
@Abe.Normal can you provide a set by step for this process of solving how to connect the Ring Chime Pro? Thank you!
Does your Ring Chime Pro fail to connect to the AXE5400?
You may read the below thread to configure Address Reservation on the AXE5400 for the Ring Chime Pro, then check again if it will connect to the internet:
What if Ring Chime Pro Connects to Wi-Fi of Router but No Internet?
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@Abe.Normal thank you so much this fixed our issue.
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Had the same issue while installing Ring Chime Pro today. Adding an IP reservation with a lower number worked. Thanks to those who discovered and shared the solution! Shame on Ring for still not having the bug fixed. At least not in the firmware version that Chime Pro ships with. It did install an update right away, but I hadn't re-tested whether the issue remains.
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