Just installed new system and whilst it mostly works okay I am experiencing random disconnects which I didn't experience with my prior system and am wondering if there's something odd in the basic setup that I've overlooked. In zoom/teams calls I'll get random but regular audio drop outs and a poor connection message. After about 10-15 seconds it comes back and continues on for a few minutes more then repeats. Same issue with online gaming, constant server disconnects making playing anything distinctly impossible.

Things tested

moved laptop closer to deco unit it was connected to - no better, same issue.

turn off the mesh technology setting in the app - no better, same issue

Turn off WiFi and hard wire laptop directly into the back of the deco unit - no better, same issue.

Ran diagnostics and highlighted network congestion. Ran optimization - no better, same issue.

as far as I know it's the latest firmware (at least that's what the app is telling me). I have not yet played with QoS as I'm starting to wonder if there is a technical issue with the system right out of the box. Frustrating as previous system did not do this and as far as I can tell it's setup okay.

any pointers/assistance would be helpful

update: tried QoS at set the one device that was running teams/zoom calls to have priority - no better, same issue