Update 1.1.10 Build 20230301 re 58583 - issues with HP OfficeJet8600 connectivity

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Update 1.1.10 Build 20230301 re 58583 - issues with HP OfficeJet8600 connectivity

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Update 1.1.10 Build 20230301 re 58583 - issues with HP OfficeJet8600 connectivity
Update 1.1.10 Build 20230301 re 58583 - issues with HP OfficeJet8600 connectivity
2023-03-24 13:47:17
Model: Deco XE5300  
Hardware Version:
Firmware Version: 1.1.10 build 20230301 rel 58583

After updating Deco to latest release, the HP Office Jet can no longer connect to the Deco.
- Ethernet: does not obtain correct DHCP address. should be a 192.168.1.xx number and comes up with the default 169.xxx.xxx.xxx
- Wireless: comes up with filtering fail message on HP, typically means router has filtering enabled. However no filtering is enabled on the Deco. I tried ato add a DHCP reservation but cannot (can only add filtering/reservations for existing devices defeats purpose of MAC filtering!). Have tried both guest network (2.4 Ghz only) and main network. Have tried manual setup and WPS setup - nothing works. 

The printer worked fine BEFORE the latest update. Now printer cannot be found, no matter how I try to set it up. Unsure why hard wired ethernet will not show correct DHCP address either on the either #1 or #3 ethernet port of the Deco. 

Only other difference is that the printer was next to the M5 access point vs next to the Deco router (moved the printer). Printer should have reconnected to network once it was moved to new location next to the Deco XE5300.

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Re:Update 1.1.10 Build 20230301 re 58583 - issues with HP OfficeJet8600 connectivity
2023-03-28 08:16:55

  @FLNetMan62 

Hi, Thank you very much for the feedback.

Is there any chance that you could still connect the HP printer via Ethernet cable to one of the satellite Deco M5, instead of main Deco XE5300?

 

As for the error "filtering fail", have you added any devices under the Block List on the Deco APP or Parental Control Profile?

Wait for your reply.

Best regards.

 

 

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Re:Update 1.1.10 Build 20230301 re 58583 - issues with HP OfficeJet8600 connectivity
2023-03-28 13:12:28

1- no, nothing was added, modified,  changed, blocked. All we did was move the HP Printer from next to the M5 AP downstairs to 2 ft from the 5200 main router

2 - we attached an ethernet cable from teh printer to the top ethernet port on the 5200 - would not recognize it, swapped cables, same issue. Used the middle port on the 5200 -got a connection, however it was not providing the correct DHCP info (should have been in the 192.168.1.100 - 192.168.1.200 range). Manually input the networks setting, still not recognized on the network, or by the Deco app as being attached.

Finally bit the bullet, and factory reset all 3 M5 and 3 5200, re-created my network - and everything was working (and working faster). HP printer recognized on the 5200 main router by Ethernet and Wifi.

Hoping you all do a better job on QA testing, as this all occurred after the last update to the 5200 in March. I can't be the only one with having issues. 

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