Archer AX55 V1 Firmware 1.2.2 Build 20230511 dropping internet daily
Received a notification of new firmware and updated to 1.2.2 Build 20230511 5 days ago. Since then we have had loss of internet at the router 4 times over 4 days. In my troubleshooting I noticed that when I tried to login to the router to check status, it presented the login, accepted pass but would never load the interface. Speeds are normal and ping to router is 1ms so seems the connection is good. The problem seems to be at the router itself.
Has anyone else had a similar issue with connections since upgrading to this firmware? It is the only change that has been made and never had this issue prior. I wanted to get some input prior to reverting the firmware.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @NEatonJr @MBANole @EmilianoLamas @ASainz40 @FredHyden @Darnwall2000 @mfiwififi @JimmyG333 @PuglifeinAZ @Gmanmaya @BamBam13 @Southwest412 @krystal1
Updated on 6/16/2023:
I'm updating here to provide the new official firmware that helps resolve the reported internet dropping or router freezing issue since upgrading the Archer AX55's firmware to the latest 1.2.2 version, please find the direct download link below:
Archer AX55_V1_1.2.3 Build 230603 (official release)
Note: You could check for the firmware updates later on the router web GUI or via the Tether App if you don't want to upgrade the firmware manually.
Enhancement:
Improved device security.
Improved device stability.
Bug Fixed:
Fixed several bugs related to device stability.
Fixed the bug that Ring Chime Pro can't work under certain scenarios.
Fixed the bug that AP Steering doesn't work occasionally under certain scenarios.
Fixed the bug that there is a delay in connecting to the TP-Link cloud after restarting.
Fixed the bug that IoT Network works abnormally when working in AP mode in a specific scenario.
Please feel free to leave your feedback and hopefully success here. You can tag me or @Riley_S for any further concerns.
Thank you very much.
- Copy Link
- Report Inappropriate Content
I updated firmware through the Tether app today. HomeShield Parental Controls Online Time Analysis seems to work better, shows per hour usage for today, though Time Spent Online is not accurate. At 9pm or so it dropped internet. I will see if it drops internet every day. I read on the firmware page that NOTE: 1. This firmware can not be degraded to the previous version;
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@AdamPfromMN No OneMesh. My router is set up about as basic as a router can be set. I removed it from the network and installed an identical model that had not been updated and it has been running without issue.
- Copy Link
- Report Inappropriate Content
@RickJamesBish Definitely a major bug in this firmware and we now can't roll back. Hope that TP-Link gets on this ASAP as they obviously have a major bug with this one!
- Copy Link
- Report Inappropriate Content
@AdamPfromMN I am running a OneMesh Network with one range extender. No problems with the range extender. Router internet only dropped one day so far, the day I updated firmware. I am still evaluating HomeShield Parental Controls Time Spent Online and Online Time Analysis, but I am getting data since the firmware update. The previous firmware had No Data for Online Time Analysis.
- Copy Link
- Report Inappropriate Content
Hello @RickJamesBish @krystal1
Thank you very much for reaching out to us and welcome to the TP-Link community.
Regarding the dropping issue you experience with the new firmware of the AX55, we hope you could help provide more details.
Will the internet LED turn orange/red when the internet connection drops? If not, are both the wired connection and wireless connection dropping or only the wireless connection drops?
If it's only the wireless connection dropping, please confirm if it's the 2.4G or 5G dropping or both. You could create different wireless network names for the 2.4G and 5G, choose clear channels for both, then observe if they will be stable.
@AdamPfromMN I replied to your thread here, please also confirm, thank you.
- Copy Link
- Report Inappropriate Content
The evening of the day I updated firmware I noticed my laptop had no wireless internet connection. My router internet LED turned orange. On Tether, the router did not appear as a local or cloud device, only my range extender showed as a local device as usual. I unplugged the router and plugged it back in to reboot it. The router has not dropped internet since.
- Copy Link
- Report Inappropriate Content
my router is only dropping the wireless networks. At times one band will be down but the other won't be. Most of the time both bands drop. The lights are all green despite the wireless network being down.
- Copy Link
- Report Inappropriate Content
My router is set up about as basic as you can get. One Mesh is disabled. Our modem is configured in pass-through and the router is linked to the modem via its Mac Address. The router provides DHCP.
After initial setup, all worked well for about 4 to 6 hours, after which Wi-fi on the router was visible but would not accept connections, failing to assign IP.
This prompted me to login to the router to find out what the issue was. The router would present the login page but it was extremely slow and would not load the interface after entering credentials.
The network topology is as follows...
Modem (pass-through) > TPlink Router (DHCP) > TPLink TL-SG2210MP Switch > TPlink EAP610 OD ----- X4 EAP225OD
The rest of the internet and network seemed to work fine. Speeds were normal. The only issue seems to be the TPlink Router Wi-fi and accessing its interface. I do not know what the CPU and Memory usage looked like when this happened because I could never access the router interface. This has happened daily and requires a reboot of the modem. The internet light was always green.
This is in an RV park so we have quite a few users. We could not afford to leave the router in place and just hope that the problem only affected the router Wi-Fi and we could not roll back to a stable firmware. We replaced it with a Ubiquiti UDM Pro and ditched the TPlink router so I will not be able to test any further.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 16215
Replies: 119
Voters 2
