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Issue: IoT Network Interactions with Kasa Plugs

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Issue: IoT Network Interactions with Kasa Plugs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Halloran

2023-07-03 20:54:47 - last edited 2023-07-10 11:21:38

Posts: 2

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Registered: 2023-07-03

Issue: IoT Network Interactions with Kasa Plugs

2023-07-03 20:54:47 - last edited 2023-07-10 11:21:38

Model: Deco XE5300

Hardware Version: V1

Firmware Version: 1.2.5 Build 20230530 Rel. 46610

Experiencing an issue where after activating the IoT network and moving all of my smart devices over to the IoT network, four devices still currently show under the "Main" network tab despite being joined to the IoT network. The Kasa app confirms that they are on the IoT network.

The smart plugs in question (with model, hardware version, and firmware) are:

Outdoor Smart Plug - KP400, 2.0, 1.0.7

Indoor Plug - HS105, 1.0, 1.5.6

Indoor Plug - KP125, 1.0, 1.0.10

There are also several hardwired switches that can't be re-routed to the IoT network, but I'm guessing that is by design.

Has anyone else experienced this issue with the new IoT network feature?

1 Accepted Solution

David-TP

2023-07-10 11:21:34 - last edited 2023-07-10 11:21:38

Posts: 13587

Helpful: 1953

Solutions: 1479

Stories: 9

Registered: 2020-04-14

Re:Issue: IoT Network Interactions with Kasa Plugs-Solution

2023-07-10 11:21:34 - last edited 2023-07-10 11:21:38

@Halloran

Hi,

Update:

The Applied model:
Deco XE75/XE5300-V1;Deco X50-V1.2;

Issue Description/Phenomenon：
After activating the IoT network and moving smart devices over to the IoT network, some users might find that several smart devices still show up under the "Main" network tab despite being joined to the IoT network.

Available Solution:
This issue will be optimized along with the firmware upgrade.
Currently, it could be fixed by the following beta firmware:

Deco XE75/5300_V1_1.2.6_build_20230707

Deco X50_V1.2_1.1.0

Note:

1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
2. You can still upgrade to the official firmware if there is any.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.

Recommended Solution

3 Reply

David-TP

2023-07-04 02:38:29

Posts: 13587

Helpful: 1953

Solutions: 1479

Stories: 9

Registered: 2020-04-14

Re:Issue: IoT Network Interactions with Kasa Plugs

2023-07-04 02:38:29

@Halloran

Hi, welcome to the community.

I did see this feedback once before.https://community.tp-link.com/us/home/forum/topic/612130

Could you please help me submit the APP log as well:

How to submit Deco APP log

(In case the log has been mixed with others, could you please add " for Community" in the subject.)

And a new IOS APP 3.4.21 has been released recently. It is also suggested to make sure the Deco APP is up to date.

Thank you very much.

best regards.

Halloran

LV1

2023-07-04 15:09:10

Posts: 2

Helpful: 6

Solutions: 0

Stories: 0

Registered: 2023-07-03

Re:Issue: IoT Network Interactions with Kasa Plugs

2023-07-04 15:09:10

@David-TP

The requested logs have been submitted.

David-TP

2023-07-10 11:21:34 - last edited 2023-07-10 11:21:38

Posts: 13587

Helpful: 1953

Solutions: 1479

Stories: 9

Registered: 2020-04-14

Re:Issue: IoT Network Interactions with Kasa Plugs-Solution

2023-07-10 11:21:34 - last edited 2023-07-10 11:21:38

@Halloran

Hi,

Update:

The Applied model:
Deco XE75/XE5300-V1;Deco X50-V1.2;

Available Solution:
This issue will be optimized along with the firmware upgrade.
Currently, it could be fixed by the following beta firmware:

Deco XE75/5300_V1_1.2.6_build_20230707

Deco X50_V1.2_1.1.0

Note:

1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
2. You can still upgrade to the official firmware if there is any.

Issue: IoT Network Interactions with Kasa Plugs

Issue: IoT Network Interactions with Kasa Plugs

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