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Very slow internet speed

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Very slow internet speed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

trmoore

2023-07-17 21:37:40 - last edited 2023-07-20 20:16:42

Posts: 3

Helpful: 3

Solutions: 0

Stories: 0

Registered: 2023-07-17

Very slow internet speed

2023-07-17 21:37:40 - last edited 2023-07-20 20:16:42

Model: Deco X20

Hardware Version:

Firmware Version: 2.6

I have Spectrum internet that was recently upgraded to 300 Mbps. Unfortunately, the fastest speed I get with Deco is about 100 Mbps which happens to be my "old" speed. I had Spectrum come out to the house to check the system and they got well over 300 Mbps at the modem. I have rebooted both the modem and Deco. I ran a speedtest on a laptop directly connected to Deco with an Ethernet cable and got the same roughly 100 Mbps speed. Deco is Firmware 1.2.0, hardware version 2.6. The Deco app says everything is up to date. I am very frustrated and would appreciate any help.

1 Accepted Solution

David-TP

2023-07-18 07:06:05 - last edited 2023-07-20 20:16:42

Posts: 13789

Helpful: 1988

Solutions: 1612

Stories: 9

Registered: 2020-04-14

Re:Very slow internet speed-Solution

2023-07-18 07:06:05 - last edited 2023-07-20 20:16:42

@trmoore

Hi, welcome to the community.

Here are some possible suggestions:

1. replace the Ethernet cable between cable modem and Deco. A new good quality cat5e cable would be great.

2. check whether the QOS under Deco APP>More>QOS to be capped at 100 m/s download and upload. change it to 500 m/s download/upload if possible.

3. disable UPNP under Deco APP>More>Advanced>NAT forwarding.

If nothing helped, please do get back here so that we could check together what might be the problem.

Best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.

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3 Reply

David-TP

2023-07-18 07:06:05 - last edited 2023-07-20 20:16:42

Posts: 13789

Helpful: 1988

Solutions: 1612

Stories: 9

Registered: 2020-04-14

Re:Very slow internet speed-Solution

2023-07-18 07:06:05 - last edited 2023-07-20 20:16:42

@trmoore

Hi, welcome to the community.

Here are some possible suggestions:

1. replace the Ethernet cable between cable modem and Deco. A new good quality cat5e cable would be great.

2. check whether the QOS under Deco APP>More>QOS to be capped at 100 m/s download and upload. change it to 500 m/s download/upload if possible.

3. disable UPNP under Deco APP>More>Advanced>NAT forwarding.

If nothing helped, please do get back here so that we could check together what might be the problem.

Best regards.

Very slow internet speed

Very slow internet speed

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