XE5300 Top Ethernet Port not Working
Hello,
Over the ownership of the Deco XE5300 I noticed my one laptop dock wired to port 1 (top most port) Ethernet of the 2nd Deco stop getting an IP address and was assigned APIPA 169.254.x.x. Now my Synology NAS is not getting an ip address either after power cycling on the main Deco, also the top most port. I rebooted the Decos and the NAS. All Decos are connected via Ethernet on the second ports and Ethernet backhaul is enabled. Is there a fix for this? No issue with 2.4/5/6 GHz wireless ever.
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In answer to your question - no. I had the problem and tried many reboots - unplug and other things tech support suggested to fix the issue. Nothing worked.
They swapped out a replacement under warranty which included a newer firmware version which I presently have. It has been working well since received several months ago.
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SMRTech wrote
Has anybody who had this issue ever found it to be fixable by and form of update, reboot, reset, etc. ? Without swapping units?
I am think of getting a Wifi7 2 station unit and just use my working XE5300 units as an additional station.
I am out of warranty and not willing to fiddle with this units any more, I have moved and swapped them enough and as I
said the unit I have now is a warranty replacement from having the problem on the original. So going to buy something new.
They said they'd give me a discount if I give the Amazon link, which I did and they said I was showing them a refurb unit
on Amazon - which it is not and was from their store on Amazon. So giving up on support, I just live with this for now.
But was curious if this problem ever got fixed without a replacement?
In answer to your question, no. Nothing except a replacement worked. I tried many reboots/unplug replug and other suggestions from tech support all which did not work.
They finally sent me a replacement three pack that had newer firmware than the original. These have been working well without issue for the last several months.
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Just discovered this issue on a satellite node after spending several hours troubleshooting. Looks like a Costco Replacement is in order.
UPDATE: Magically started working again. I might have to do a pro-active return/replacement, regardless.
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