Deco X55(US)_V1.6_1.4.1 Build 20231122

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Deco X55(US)_V1.6_1.4.1 Build 20231122

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X55(US)_V1.6_1.4.1 Build 20231122
Deco X55(US)_V1.6_1.4.1 Build 20231122
2023-12-15 15:32:04 - last edited 2023-12-15 20:22:28
Model: Deco X55  
Hardware Version: V1
Firmware Version: Deco X55(US)_V1.6_1.4.1 Build 20231122

Recentlhy upgraded. Router seems unstable. Not all clients load in client list but they work. Some Client list descriptions are scrambled. For instance my phone shows up as a table lamp. Jerky streaming over ethernet and WiFi. Anyone else having issues?

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#1
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6 Reply
Re:Deco X55(US)_V1.6_1.4.1 Build 20231122
2023-12-18 07:02:12

  @NuklearNik 

Hi, Nice to see you again.

Please help me check the details mentioned here:

https://community.tp-link.com/us/home/forum/topic/646686

Thank you very much and best regards.

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#2
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Re:Deco X55(US)_V1.6_1.4.1 Build 20231122
2024-01-03 20:51:26
I also have issues after the upgrade if I reboot anything it does not reconnect to the internet huge mess after the update. I even factory defaulted it set it all up again same issue. Not a single issue before the update.
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#3
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Re:Deco X55(US)_V1.6_1.4.1 Build 20231122
2024-01-03 21:41:02

  @David-TP To give some details last night the firmware was updated when everything rebooted no access to the Internet. Tried rebooting several times no luck some units would blink red some would be green random issues. Did a factory reboot reset everything set it all up everything was working as soon as you use the app to reset the deck goes everything becomes a mess and no Internet. I have IP addresses DNS everything looks good just no connection to the Internet. I have reset and defaulted my modem. It seems to be the only way to get the system back up after this problem after just simply rebooting your Deco is to power everything down then power up the five expansion X55 and then when they come up power up the main deco when that finally comes up reboot the modem. This is the only procedure that restores internet connectivity after the firmware update.

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#4
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Re:Deco X55(US)_V1.6_1.4.1 Build 20231122
2024-01-05 09:58:44

  @007Bond 

Hi, Thank you very much for the feedback.

I would like to follow up on your case via email in case I need to forward the case to the engineers for further assistance.

Please check whether you could receive my email.

Best regards and wish you a happy new year.

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#5
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Re:Deco X55(US)_V1.6_1.4.1 Build 20231122
2024-01-06 21:03:43

  @NuklearNik 

Same Deco, same firmware.  My system is not unstable, but client descriptors are occasionally scrambled, as the OP noted.  My iPad reported as my dishwasher the other night.

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#6
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Re:Deco X55(US)_V1.6_1.4.1 Build 20231122
2024-01-08 02:56:03

  @GDAlex 

Hi, could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Apart from the iPad, have you noticed the same issue on other devices?

Could you please also share some screenshots here?

Thank you very much and best regards.

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#7
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