App freezing

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App freezing

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App freezing

Dan-C

2023-12-30 21:08:33

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Registered: 2023-12-30

App freezing

2023-12-30 21:08:33

I recently added an additional mesh unit to my deco xe75 wifi network. Total units is now 4. In the app I get 2 errors. Couldn't not find deco unit and the app locks up looking for it. The second one is having trouble with cloud services error. Any help would be grateful

1 Reply

David-TP

2024-01-02 05:52:21

Posts: 13509

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Registered: 2020-04-14

Re:App freezing

2024-01-02 05:52:21

@Dan-C

Hi, Thank you very much for the feedback.

It is suggested to install the beta firmware here to see whether it helped or not:

Optimize The Overall App Experience on Deco XE5300/XE75/XE75 Pro

As for the issue here: https://community.tp-link.com/us/home/forum/topic/648876

And the current firmware of Deco XE75 Pro V2 supports customizing the signal source, if you noticed the satellite Deco didn't connect to the closest Deco unit, you could refer to this link to re-select the signal source:

How to select a preferred signal source on the Deco App

Best regards.

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