Archer AX55 Pro - Consistent Router Malfunction Every Day at Same Time
Archer AX55 Pro - Consistent Router Malfunction Every Day at Same Time
Hello,
I'm encountering an odd issue with my Archer AX55 Pro. For the past week, at roughly the same time every evening (~22:30 GMT), my router appears to experience a malfunction of some sorts. Internet connectivity is completely lost, across all devices (wired and wireless). The router also stops being detectable within the Tether app, and trying to connect to the router via 192.168.0.1 yields no results (the page just endlessly loads before timing out). The light that indicates internet connectivity goes out during this time. The only solution is to unplug the router, wait 15 seconds, and then plug it back in, at which point it reconnects to the internet and behaves as normal (only to disconnect once again roughly 24 hours later). If I check the system logs after this, there is nothing that coincides with the time at which internet connectivity is lost.
I am certain this is not an ISP issue, and there appears to be no faults with the incoming internet connection or my ISP-provided router (which is operating in Modem mode).
This router has been in operation since 01/12/2023 (DD/MM/YYYY), and has performed flawlessly up until this last week. I noticed the firmware was out of date, and so have updated the firmware to the latest version: 1.2.2 Build 20230803 rel.35127(4555). However, this has not solved the issue, and the consistent disconnects continue to happen.
I've noticed that issues like this have been reported numerous times on this forum, for example this post: https://community.tp-link.com/us/home/forum/topic/609452?sortDir=ASC&page=10, but these were reported some months ago. Is there any progress on this issue, or a reliable solution I can implement? Failing that, I think would have no choice but to pursue a return as the device is faulty.
If the solution presented is some sort of janky beta firmware as I've seen in many other posts reporting similar issues with the AX55, I would need some written assurance that the firmware is stable and that using it would not void warranty.
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@Kevin_Z thank you for your quick reply. (i should probably remind everyone that i have AX55. NOT the AX55 Pro)
the problem i have is the same as @JBingus. a daily disconnect, every day, roughly the same time.
My ISP provides a router which i connect with Ethernet to -> AX55 -> and then everything in my home is connected.
i have a gaming PC and raspberry PI (pi-hole) which are both on Ethernet. the rest of the home devices are connected over wifi to AX55.
Additionally i have my NAS on the AX55. USB3 with external drive.
i don't see how the power-line is relevant, but yes i have an extender with a few other devices which are ok.
my ISP is CYTANET
the LED's are all ON when it happens.
Because the time is roughly the same every day, i was able to do ping -t and at the moment of the disconnect it times out 3-4 pings. so the problem is 10-15 seconds. which is enough to screw up gaming.
Another day i was transferring files to the NAS and it just happened to be on the same time frame, the file transfer was interrupted. The next day i tested the NAS on a smart TV which is connected over wifi and at the predicted time it lost connection (i don't remember the exact message).
i did a few more tests on ISP router. which proofs 90% that the problem is on AX55 and i believe its not just the internet that stops working.
on the AX55 logs, it don't say anything about it when the disconnection occurs.
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Thank you very much for providing detailed information about the issue you're experiencing.
Could you please let us know the current hardware version and firmware version of your AX55? If it’s hardware V1, we recommend upgrading to the pre-release version 1.3.3 to see if it resolves the disconnection issue:
Pre-release Firmware for Archer AX55 V1 1.3.3 Brings a Host of New Features and Optimizations
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its Archer AX55(EU) V1.0. i followed your recommendation and upgraded to pre-release 1.3.3. (i was on 1.3.2)
i will let you know how it goes.
Thank you for your support.
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Please monitor the connectivity for more than 48 hours and let us know if the pre-release version resolves the issue. Thank you.
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@Francis_Blac @JBingus @Kevin_Z @Critian
After much tinkering, I can confirm that the consistent daily internet drop-out issue is totally resolved by simply turning 'EasyMesh' off on the AX55 Pro router (It is still turned on within the PLC settings however, and the EasyMesh icon is still present on the PLC's status page).
Firmware installed is still: Archer AX55 Pro v1.0 [1.3.1 Build 20240426 rel.31941(4555)] and TL-WPA8631P v4.0 [4.0.2 Build 20230825 Rel.53750] as before.
It's a bit disappointing as it is a significant selling point of the PLC, however the lesser of two detriments.
Thanks again for your efforts. Have a good day :)
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@JBingus @Kevin_Z @Francis_Blac
Hey everyone.
First of all, i would like to remind everyone that i am using the AX55 V1, not the pro version.
ive been tinkering with mine aswell with no good result, the problem still persist. i never had easymesh on because my wifi extender dont support it and honestly i dont think i need it. its not like i am walking around the house while watching a movie or something :)
i am trying a new thing every day. with no good result. at roughtly the same time between 21:00~21:30, every day, everything goes dead for 2-3 seconds. even the USB NaS that i am using on it losses it with no indication as to why. i tried to notice if the LEDs go off or something but they are always on, or am just too slow to turn and look. it just ......hangs......
ill keep trying but honestly i strongly believe there is something wrong with the firmware. something is telling it to die and go live again and it persist even after factory resets.
i am running out of things to try. any ideas?
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