BE550 and MBP M2 - keeps losing connection
BE550 and MBP M2 - keeps losing connection
Recently switched over from a Netgear R8000 and R7000 (as AP) to a BE550. Updated firmware, and by keeping the SSID the same, the upgrade was smooth.
Now making sure my devices all use the best capabilities this new router has to offer. The Macbook Pro M2 from 2023 is capable of using Wifi-6E.
Enabled the 6GHz band, and I have named the 6ghz SSID the same as the 5Ghz/2.4GHz bands. Looked at the networks, and the 6GHz shows up. It takes multiple times before the laptop can connect - Mac OS basically spinning for a bit, and then ignoring that i clicked on connecting. After two or three tries, it sticks, and i can enter the password to connect.
After a while (often quickly, within minutes from connecting) it loses the wifi connection. And i need to go back, clikc on the available network, and click a couple of times before the laptop connects agan.
The list of clients shows that i'm connected, shows i'm using 6G, and shows a healthy up/download.
But then it loses connection again.
I'll go back to having the laptop connect via the 5GHz, maybe until the next firmware update?
Anyone else running into this issue?
ETA: i do not have this issue with devices connected via the 2.4 / 5 GHz bands. Those connections are rock solid.
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Are there any other EasyMesh devices connecting to the BE550 via EasyMesh? Or in other words, do you require to use EasyMesh on the BE550? If not, we may keep it disabled since the MacBook doesn't work with it properly.
However, if you require to use EasyMesh, to better assist you, I'll create a support ticket via your registered email address and escalate it to our support engineer to look into the issue. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Kevin_Z wrote
Are there any other EasyMesh devices connecting to the BE550 via EasyMesh? Or in other words, do you require to use EasyMesh on the BE550? If not, we may keep it disabled since the MacBook doesn't work with it properly.
However, if you require to use EasyMesh, to better assist you, I'll create a support ticket via your registered email address and escalate it to our support engineer to look into the issue. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
I was trying to connect to a TP Link Re605x with easymesh before but the problem exists no matter if the device are there or not. It seems only older model of MacBook does not work well with it. To test that out, I bought a new MacBook Air and the problem does not exist on the new MacBook Air. It could be something with older model of MacBook but it is strange as I thought easymesh would be backward compatible.
TLDR; Buy a new MacBook can solve the problem.
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Thank you very much for the update.
I also suspect that the MacBook 2017 may not work well with EasyMesh. If you're willing to investigate further, could you please work with our support engineers to look into it?
The ticket ID is TKID240840138.
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