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No 240mhz option

TheDasher

2024-04-29 18:18:37 - last edited 2024-05-06 12:38:45

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No 240mhz option

2024-04-29 18:18:37 - last edited 2024-05-06 12:38:45

Tags: #Wi-Fi 7 #Backhaul Method

Model: Deco BE65

Hardware Version: V1

Firmware Version: 1.0.6 Build 20240307 Rel. 59968

I would like to enable 240mhz channel width for 5ghz on my Deco BE63 but its grayed out in the app and I cannot enable it.

I also have another question, does enabling MLO network improve backhaul speeds? I heard that enabling the MLO network will improve backhaul speeds and I was wondering if that was true.

1 Accepted Solution

David-TP

2024-05-06 09:42:43 - last edited 2024-05-06 12:38:45

Posts: 12867

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Re:No 240mhz option-Solution

2024-05-06 09:42:43 - last edited 2024-05-06 12:38:45

@TheDasher

Hi, Thanks for the update, and sorry for the delay.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

In the meantime, I would like to follow up on your case via email and consult the engineers first to see whether they have any other suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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David-TP

2024-04-30 02:38:27

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Re:No 240mhz option

2024-04-30 02:38:27

@TheDasher

Hi, when 240mhz is grayed out in the app, would there be any other error message, for example:

577c73d5be8544e7aa078bd983b87a7a

As for the MLO Network, whether enabled or not on the Deco APP, two Deco BE63s(without an Ethernet cable, within proper distance) will always use 2.4+5+6GHz Backhaul spontaneously. The MLO network on the Deco APP is mainly used for mobile clients connected to the Deco Mesh network.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

TheDasher

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2024-04-30 02:41:31

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Re:No 240mhz option

2024-04-30 02:41:31

@David-TP

There is no error message or anything. This is what it shows when I try to change the channel width. The 240mhz option is grayed out and does nothing when I click it.

786700d0782943ed8513d5200f26901a

David-TP

2024-05-06 09:42:43 - last edited 2024-05-06 12:38:45

Posts: 12867

Helpful: 1816

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Registered: 2020-04-14

Re:No 240mhz option-Solution

2024-05-06 09:42:43 - last edited 2024-05-06 12:38:45

@TheDasher

Hi, Thanks for the update, and sorry for the delay.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

In the meantime, I would like to follow up on your case via email and consult the engineers first to see whether they have any other suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

TheDasher

LV1

2024-05-06 12:38:40

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Re:No 240mhz option

2024-05-06 12:38:40

@David-TP

Hi, I just submitted a deco log in the app. Thank you for following up on my case.

Rbaile508

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2024-08-03 03:10:26

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Re:No 240mhz option

2024-08-03 03:10:26

@TheDasher did this ever got resolved? I have the same

TheDasher

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2024-08-03 03:14:10

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Re:No 240mhz option

2024-08-03 03:14:10

@Rbaile508 I had a special support agent that went into the deco systems and fixed it. I never knew what caused it but try submitting a Deco app log like I did and maybe somebody will help you.

Pelt4672

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2024-08-09 21:33:17

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Re:No 240mhz option

2024-08-09 21:33:17

I just got off of live chat with support and they said it is greyed out due to regulatory restrictions of my country. If you don't mind my asking, what country were you able to enable 240MHz in?

TheDasher

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2024-08-09 21:35:24 - last edited 2024-08-09 21:35:43

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Re:No 240mhz option

2024-08-09 21:35:24 - last edited 2024-08-09 21:35:43

@Pelt4672 The US. What country are you in?

Pelt4672

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2024-08-09 21:59:47 - last edited 2024-08-09 22:00:11

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Re:No 240mhz option

2024-08-09 21:59:47 - last edited 2024-08-09 22:00:11

US, odd haha, so support lied to me, unless there is a big difference in the costco SKU BE11000. After the fix it is working for you now?

#10

TheDasher

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2024-08-09 22:08:05 - last edited 2024-08-09 22:10:56

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Re:No 240mhz option

2024-08-09 22:08:05 - last edited 2024-08-09 22:10:56

@Pelt4672 try getting a different support agent and yes after the fix it started working

#11

No 240mhz option

No 240mhz option

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