WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182

WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182

WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182
WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182
2024-07-30 12:55:29
Tags: #Firmware Update #WiFi Issues
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.10 Build 20240325 Rel. 57182

Hello Community!

 

I've been having trouble with my Deco XE75 PRO, which is giving me highly inconsistent WiFi speeds. They range from as low as 4 Mbps to as high as 575 Mbps. Direct connections from both the Deco and the modem work perfectly. I've restarted my modem and all Deco units, but the WiFi issues persist. These problems are starting to interfere with my work video calls, so I'm reaching out for help. Has anyone else experienced similar issues and found a solution?

 

I currently have 90 IoT devices connected to this WiFi network. I believe the problems started after a firmware upgrade. Turning off Fast Roaming, Beamforming, QoS, and Mesh Technology hasn't resolved the issue.

 

Additionally, the Deco app is behaving strangely on my iPhone 14 Pro Max. Despite turning off connection alerts, I keep receiving them whenever a device connects to the WiFi.

Any advice would be greatly appreciated. Thank you!

  1      
  1      
#1
Options
4 Reply
Re:WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182
2024-07-31 13:13:10

  @KC244 I have the XE75 and I did a firmware update and my whole network died can't get it back online customer service has been of no help I'm demanding a new unit or my refund so I can purchase netgear Orbi.  But have you contacted customer service yet?  I did for 2 days straight and honestly they really haven't been of any help honestly they suck and they know it I have a feeling they sent updates untested that are bricking the mesh routers 

  1  
  1  
#2
Options
Re:WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182
2024-07-31 13:30:15

  @DBunz 

Thanks for your info. I just finished chatting with them and they need to bring my case to their engineers. This is my second day dealing with them and I am frustrated. 

  1  
  1  
#3
Options
Re:WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182
2024-07-31 14:10:17

  @KC244 See I have al lthe time in the world to be a pain in the behind to them about this..so in 2 hours I will be contacting the and screaming my head off via chat and phone demanding to speak to a manager.  It's sad that they don't have the courage to just either send new units or refund peoples hard earned money...like I know they are reading this and don't care.  But here it is your product sucks, your firmware update sucks, and your customer service really sucks 

  1  
  1  
#4
Options
Re:WiFi Issues: Deco XE75 Pro running firmware version 1.2.10 Build 20240325 Rel. 57182
2024-08-07 19:03:50
Considering it’s 2024, I think it’s likely (like every company) their tech support is still being cut back and most funding is going into an already bloated marketing budget. So unless users affected make serious repeated noise, they hope affected users will disappear and leave the less technically capable users in the lurch. It’s not right, but we need to keep bumping these topics so they’re forced to respond properly or at least admit the product is bust and recall it.
  0  
  0  
#5
Options