Adding a Device to Parental Control Profile Kills Network

Adding a Device to Parental Control Profile Kills Network

Adding a Device to Parental Control Profile Kills Network
Adding a Device to Parental Control Profile Kills Network
2024-08-10 14:30:09
Model: Deco X55   Deco X60  
Hardware Version:
Firmware Version: 1.20 Build 20231229 Rel. 43148, 1.2.8 Build 20240522 Rel. 33652

When I add my daughter's iPhone as a device in her child profile, the network generally freaks out.  A satellite Deco unit that is connected via Ethernet switches to Wireless connection, another satellite unit will blink its LED red, all devices will either drop on/off of the network or lose internet connection; the network becomes completely unstable and unusable.  When the device is removed from the child profile, the network immediately returns to normal functionality.

 

I have tried different devices on the child profile and the result is the same.

 

I have two children profiles created and the same occurs with both profiles.

 

I have the paid subscription for HomeShield.

 

All devices show as having up-to-date FW.

 

While the mesh network has worked flawlessly otherwise, not being able to use the parental control features is a major disappointment.

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