Echo devices not connecting to Deco XE75

Echo devices not connecting to Deco XE75

Echo devices not connecting to Deco XE75
Echo devices not connecting to Deco XE75
2024-09-28 12:52:36
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.2.9

TL:DR If your echo devices won't connect check to see if parental controls are blocking websites like fireoscaptiveportal etc. preventing them from authenticating with Amazon. 

 

This is to save anyone that was having the same problems I was. I had 2 Amazon echo dots that seemingly randomly dropped off my mesh network. They worked fine for about a week after I got my deco and then randomly wouldn't connect. I troubleshoot with Amazon for about 3 hours to no avail. Finally they gave me a discount code to buy new echo devices so I did. Those arrived and almost immediately started having the same problem. Meanwhile I have 4 other echo devices working perfectly on the same network. 
 

I thought to myself "why are these devices different?" The only answer I could come up with was that I had added them to my kids profile since they're in the kids bedrooms. So I go to the profile and I see blocked websites in history coming from them (I know it's then because these are the only devices in my kids profile right now). Sites like fireoscaptiveportal, acscaptiveportal and other things that sound Amazon related. Parental controls are preventing the echo from authenticating with Amazon.

 

I remove the devices from the kids profiles and boom. Immediately see traffic flow. Go into the Alexa app and the devices which have been showing "device unresponsive" now show "Online". Test a voice command and it works right away. Sigh of relief and also disgust because I paid eighty dollars for two new devices when I could have just done this from the beginning with a little more analytical thinking. 

  1      
  1      
#1
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links