Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates

Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates

Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
2024-12-02 21:08:08 - last edited 3 weeks ago
Model: Deco XE75 Pro  
Hardware Version: V3
Firmware Version: 1.2.11 Build 20240724
Hello everyone,

My Deco XE75 Pros have been experiencing frequent problems with random internet disconnections. The main node and AP nodes consistently display a green LED; however, my devices often indicate no internet access, and this issue occurs several times daily. A reset sometimes stabilizes the connection, but the problem inevitably returns after 20–40 minutes.

Setup Details:

 

  • Hardware: Deco XE75 Pro (main node and two satellites).
  • Firmware: Updated to the latest available version.
  • Connection: Main node plugged directly into a modem/router combo.

 

Steps Taken:

 

  • Hard reset of the entire Deco network, which temporarily resolved the issue, but disconnections resumed.
  • Switched to AP mode as suggested in other threads, with no improvement.
  • Disabled features like Beamforming and Fast Roaming — device dropouts persisted.
  • Verified ISP modem/router bridge mode settings; no outages were reported in the area.
  • Tested my ISP router and computer directly connected to the media converter — no issues occurred.

 

Recurring Issues:

 

  • Devices (including smart home and IoT) repeatedly lose connection or disappear from the client list, even on a dedicated IoT band.
  • Satellite nodes frequently disconnect and reconnect and sometimes switch between wired and wireless backhaul.
  • LAN functionality stops working during WAN outages, preventing local file sharing and intranet activities.
  • The client list often displays incorrect device names or fails to update when devices connect or disconnect.

 

I’m wondering if TP-Link can provide beta firmware or more advanced troubleshooting steps. I’d also appreciate input from anyone who has resolved similar issues or found a reliable workaround.

If TP-Link moderators are reading this, could this issue please be escalated for further investigation? Any detailed guidance or a firmware update would be greatly appreciated.

Thanks in advance for your help!
3 × XE75Pro (v3.0 | 1.2.11)
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#1
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3 Reply
Re:Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
2024-12-03 01:31:42 - last edited 3 weeks ago
Thank you for posting this - we are having very similar issues, which started just a few days ago. We have also tried the troubleshooting steps you posted - to no avail. Looking forward to anyone's suggestions.
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#2
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Re:Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
Wednesday

  @CyberHavoc9017 

 

I have a similar system and similar problems that were so bad I nearly decided to trash it.  The problem seemingly started after the last firmware update, but hard to say for certain.  I tried multiple reboots, changes to system settings, and even tried to power cycle the main node without success.  Fortunately it seems now that my problems spontaneously resolved after an unexpected power outage.  I am surmising that this resulted in a power cycling of ALL nodes simultaneously.  I can't say for certain that this is the fix, but if you're still having problems, it's worth trying to disconnect all nodes from power and then restarting.  Good luck.

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#3
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Re:Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
2 hours ago

  @MarcusGunn 

 

I'm not sure the app should be completely trusted - I often see it showing incorrect info about my mesh (3 x XE75 Pro). The 6GHZ band settings disappear from the app even though its clearly up and running, and the app says nodes are connected wirelessly even though traffic goes over the wired connection. 

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