TPLink, y'all suck..

TPLink, y'all suck..

TPLink, y'all suck..
TPLink, y'all suck..
2025-08-04 23:07:48
Model: Deco M5   Deco BE23  
Hardware Version:
Firmware Version:

Why would you remove from the Deco app what was once free while running my M5 mesh system. Parental Controls and the other free tools I used to have?

 

On my new BE23 all I could do is laugh when I saw the subscription service for Home shield.  Don't nickel and dime your customers because they'll walk away..

That BE23 system I just bought is on its way..

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#1
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4 Reply
Re:TPLink, y'all suck..
2025-08-04 23:48:19

  @Gl2uVen 

 

Did you make the new BE23 the main? Or did you remove the M4 from your network and are now only using the BE23?

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:TPLink, y'all suck..
2025-08-05 15:00:56

  @Gl2uVen 

 

We didn't exactly.  The security software offered with newer Deco is HomeShield, whereas Deco systems like the M5 were running HomeCare. HomeCare and HomeShield are both security and parental control features provided by TP-Link. HomeShield is the newer, more advanced software built into many of our Wi-Fi 6 and 7 router models. HomeCare was the original free suite provided by TrendMicro, while HomeShield offers many of its features for free, some features are subscription-based.  This link will direct you to our HomeShield page that will give you all the details about the newer security suite we offer. 

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#3
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Re:TPLink, y'all suck..
2025-08-11 15:50:01

  @Carl yes you did, you got great software provided by trend micro,  jumbled up the words a bit, stuck your own name on it and now you're trying to charge us 130 annual subscription feeî.

Below is a photo of the interface off the M5 of everything that I used to have that was free...

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#4
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Re:TPLink, y'all suck..
2025-08-11 19:56:41

  @Gl2uVen 

 

I understand your point of view.  What I am saying is that the services offered on the older Deco M5 are not the same as the services provided on the Deco BE23.  HomeShield is an IoT-focused security software suite powered by Avira/Norton.  This was created when the partnership with TrendMicro ended.  Even though it does share many similar features with HomeCare, it is a separate and unique security suite.  Several of the features are free, but there are other features or advanced options that require a subscription.  I understand you prefer the features within HomeCare, but unfortunately, on our newer hardware, HomeCare will not be available as the partnership with TrendMicro has ended. 

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#5
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