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Deco X55 Parental Control feature not logging web traffic

Deco X55 Parental Control feature not logging web traffic

Deco X55 Parental Control feature not logging web traffic
Deco X55 Parental Control feature not logging web traffic
3 weeks ago
Tags: #Parental Control
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.2.10

I recently set up a new Deco system and created a profile for my child, adding the two devices they use. I also upgraded my subscription to enable Parental Controls. It’s been a week now, but no traffic has been logged. The operation mode is currently set to Wi-Fi Router. Non of the features I am paying extra for seem to be working.

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#1
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3 Reply
Re:Deco X55 Parental Control feature not logging web traffic
2 weeks ago

  @Johnny610 

 

Sorry for the late response. As other users are having issues with parental controls I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 840240] Deco X55 Parental Control feature not logging web traffic

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/840240

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco X55 Parental Control feature not logging web traffic
2 weeks ago

  @HelpFixDecoApp Thank you! I just submitted the email.

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#3
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Re:Deco X55 Parental Control feature not logging web traffic
2 weeks ago

  @Johnny610 

 

Thank you for that. Just FYI there are a lot of people having issues with parental controls as you can see in this post so it might be a few days before you hear back, 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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