BE63 Wireless Issues
I know I've seen a few threads about this issue about "random drops" or slow connections. But, I've had nothing but problems with these BE63 Models since I got them earlier this year. (Got a set of 3 from Amazon.) Bought in June of 2025. Before that; I had the AX3000 Series that I bought in March of 2024 - basically bought the newer ones for the NEWER Features; and hopefully the faster speeds.
So my setup is as follows: I have AltaFiber (Usually get about 900MB Up/Down) - I have their ONT to Deco. (Before I removed their modem; I had ONT > Their Modem > DECO) and constantly when I had their Modem; the DECO would go RED and I would constantly have to reboot - I have never had this issue with the AX3000 series.
Apart of the setup above - I also have: ONT > DECO > 24pt Switch. I have a CAT6 cable from DECO to my 24pt Switch to give it connection. (This controls pretty much all my gaming equipment and a few TVs.)
Now with the new series - All of my Streaming Devices that are on WIFI CONSTALY buffer - Even my wired gaming PC when watching YouTube videos will come up with an error saying "Slow connection. Please refresh your internet connection" or something along that lines.
I've changed countless settings after reading TP-Link Forums and Reddit - and I'm just at a loss of words and at this point fed up. Not sure what else to do at this point....and about ready to throw these things in the trash. If anyone has any other suggestions - I'd be glad to hear them - the next step was going to be factory reset the DECOs which I really don't want to do unless I have to.
Hi, thank you very much for the feedback.
To assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 847828] BE63 Wireless Issues
Thread URL: https://community.tp-link.com/us/smart-home/threads/topic/828308
Model&Version: Deco BE63-V2-1.1.7
Description:
All of my Streaming Devices randomly drop out or have slow connections. Even my wired gaming PC, when watching YouTube videos, will come up with an error saying "Slow connection. Please refresh your internet connection" or something along those lines.
Any Other Relevant Information (Logs, Config Files, Images, etc.):
- How about the model number of the 24-port network switch?
- Does the wireless streaming device mainly connect to the MLO or 6GHz networks?
- Please also attach some screenshots of the network map on the Deco App, such as:
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
Thanks a lot.
Best regards.